Solutions for telemarketing and outbound call centres

Increasing user productivity and providing better management control

The Adaptive Progressive and Predictive Diallers turn the Aastra Intelligate into a true outbound call centre.  Options exist for Business to Business calling (Progressive Dialling) and Business to Consumer calling (Predictive Dialling).

Adaptive Call Recording solutions mean that all calls can be replayed and used for training and quality purposes.  By recording all telephone calls you know exactly what was said, by whom and when. This means that you can settle queries and disputes based on the facts of the case. Reviewing recorded calls is a great way of providing feedback and training to your team, which leads to better productivity and improved customer service.

• Adaptive Progressive Dialler
  Adaptive Progressive Dialler provides the ability to automate outbound dialling.  A Progressive dialler uses the phone on the user’s desk to initiate the call.  This means that every call is fully attended by the user and there is zero chance of a “silent call”. This type of dialler is typically used when calling businesses and to numbers where there is a high likelihood of calls being answered. 
  
  The Adaptive Progressive Dialler includes Adaptive CTI Professional and can be used with common CRM systems like GoldMine and Salesforce.com, with call centre applications including CallScripter and with any other database that can be navigated using the computer keyboard. 
  
  Data can be imported into the Adaptive Progressive Dialler using CSV files or automatically (and scheduled) using SQL or other ODBC compliant databases. A comprehensive Management Console is also included.

• Adaptive Predictive Dialler
  Adaptive Predictive Dialler is a dedicated outbound solution that can dial multiple numbers per free agent. This type of dialling is typically used when calling consumers or making calls to numbers where there is a low likelihood of the call being answered.  The Adaptive Predictive Dialler fully meets the UK Ofcom regulations.
  
  The Adaptive Predictive Dialler includes Adaptive CTI Professional and can be used with common CRM systems like GoldMine and Salesforce.com, with call centre applications including CallScripter and with any other database that can be navigated using the computer keyboard.  It supports Progressive, Overdial and Predictive dialling modes.
  
  Data can be imported into the Adaptive Predictive Dialler using CSV files or automatically (and scheduled) using SQL or other ODBC compliant databases. A comprehensive Management Console is also included.
  
  
• Adaptive Call Recorder
  The Adaptive Call Recorder records all telephone calls that are made and received on ISDN telephone lines.  Recordings are stored on a central PC and can be searched for and replayed. 
  
  The Adaptive Call Recorder is supplied with five Adaptive Management Consoles.  This means that recordings can be searched for and replayed on up to five client computers at the same time. The functionality of the recorder depends on the software level chosen, as described below: